Short-Term Insurance Act, 1998 (Act No. 53 of 1998)

Notice on Policyholder Protection Rules, 2004

Part IV: Rules on Void Provisions and format

6. General Format of Policies
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1)An insurer shall ensure that a policy is only issued to a policyholder concerned if the provisions of the policy are recorded, as regards layout, letter types and spacing, in an easily readable manner and if the wording of every provision of the policy has a reasonably precise ascertainable meaning.

 

2)An insurer must within a reasonable period in writing inform a policyholder of a policy issued by the insurer on or after the commencement date, of details of any available internal complaint resolution systems and procedures, as well as full particulars relating to the Short-term Insurance Ombudsman.