Short-Term Insurance Act, 1998 (Act No. 53 of 1998)Policyholder Protection RulesPart V : General14. Special duties of Authority |
The Authority—
| a) | may take any step deemed necessary or expedient to inform policyholders and the public in general of the existence, ambit and meaning of these Rules and of available avenues or mechanisms for lodging of complaints; |
| b) | shall ensure that copies of these Rules and of any guidelines referred to in paragraph 14(c) are readily available at the Authority's office for distribution at the request of any person at a reasonable fee determined on a non-profit basis by the Authority to cover costs and expenses; |
| c) | may from time to time, with the concurrence of the Advisory Committee, issue non-binding— |
| i) | guidelines on the interpretation and implementation of these Rules; and |
| ii) | best conduct directives for independent intermediaries and representatives; |
| d) | shall— |
| i) | annually compile a compliance review summarising the import of reports referred to in Rule 13.3 and containing advice deemed necessary or expedient in connection with the achieving of the objects of these Rules, including recommendations on the amendment of these Rules or of the Act, including advice not specifically connected to such reports; and |
| ii) | submit such compliance review to the Advisory Committee for consideration; |