Social Assistance Act, 2004 (Act No. 13 of 2004)RegulationsRegulations relating to the Application for and Payment of Social Assistance and the Requirements or Conditions in respect of Eligibility for Social AssistanceChapter 2 : Application for Social Assistance12. Procedure to be followed in application for social assistance |
| (1) | A person or his or her procurator applying for social assistance must complete and sign the relevant application forms manually or electronically and submit it to the Agency. |
| (2) | The Agency must assist the person or his or her procurator to complete an application form if he or she is, for whatever reason, unable to complete the application form. |
| (3) | The application form must be accompanied by all the necessary documentation contemplated in regulation 13. |
| (4) | The person or his or her procurator applying for social assistance must certify that all the application requirements have been complied with and the Agency shall verify that such requirements have been complied with. |
| (5) | The person or his or her procurator must be furnished with an acknowledgement of receipt, issued electronically or generated by the system, which must— |
| (a) | be dated; and |
| (b) | reflect the name and identity number of that person. |
| (6) | The Agency must keep a register of all applications received, which register must record the— |
| (a) | identifying particulars of the applicant; |
| (b) | date of application; and |
| (c) | type of social assistance applied for. |
| (7) | The Agency must ensure that all personal information and biometrics received are processed, stored and protected in terms of the Protection of Personal Information Act and the Electronic Communications and Transactions Act. |