The Provincial Manager or any member of staff, as duly designated, must endeavour to resolve a complaint at the earliest possible opportunity in accordance with the manner provided for in the Act and these Procedures, including but not limited to the following—
| (a) | where insufficient information has been provided, request the complainant to provide further information as contemplated in article 13(2)(b); |
| (b) | where sufficient information has been provided, send an allegations letter to the respondent and request a response as contemplated in article 13(3)(a); |
| (c) | where all the required information is received, proceed with a negotiation and conciliation process, if necessary; |
| (d) | where the complaint cannot be resolved by a negotiation and conciliation process, proceed with a mediation process; |
| (e) | where the complaint cannot be resolved by a mediation process, proceed with a hearing process; |
| (f) | at any stage institute legal proceedings in a competent court or tribunal as contemplated in section 7(1)(e) of the Act read with article 42; and |
| (g) | at any stage institute legal proceedings as contemplated in section 20(1)(f) of PEPUDA. |
