A complaint is concluded under the following circumstances—
| (a) | after conclusion of an assessment if the complaint is rejected or in the case of a direct referral, if no further action is required; |
| (b) | if the complaint is resolved by means of conciliation, negotiation or mediation as contemplated in Chapter 6 of these Procedures; |
| (c) | after conclusion of an investigation where it is found that— |
| (i) | there was no violation of a fundamental right; or |
| (ii) | there was a violation of or threat to a fundamental right and the said violation is remedied; |
| (d) | if a complaint is withdrawn by the complainant and the Provincial Manager is satisfied that there are no compelling reasons to proceed with the investigation; |
| (e) | if a complainant does not provide further particulars as contemplated in article 13(2) of these Procedures: Provided that the complaint may be re-opened on good cause shown by the complainant; |
| (f) | when the final report is received regarding a referral contemplated in article 12(8) of these Procedures; |
| (g) | after submission of the report contemplated in article 27 of these Procedures; or |
| (h) | after resolution of a matter subsequent to the institution of legal proceedings in a competent court or tribunal as contemplated in article 42 of these Procedures. |
