In lodging a complaint, the complainant must—
| (1) | indicate whether the complaint is lodged personally or on behalf of another person, group or class of persons, association, organisation or organ of state and, if so, provide particulars; |
| (2) | provide the following personal information— |
| (a) | full names of the complainant; |
| (b) | the physical and postal address of the complainant; |
| (c) | the telephone and facsimile numbers of the complainant and his or her e-mail address, if available; and |
| (d) | a copy of his or her identity document, birth certificate or passport, if available, and if the complainant is not a natural person, any document showing the registration number and/or official stamp of the juristic person, if available; |
| (3) | provide the following information regarding the alleged violation of a fundamental right— |
| (a) | the date and place of occurrence of the alleged violation; |
| (b) | the nature of the fundamental right alleged to be violated; |
| (c) | particulars of any person, group or class of persons, association, organisation or organ of state who or which is allegedly in violation of a fundamental right, if known; |
| (d) | the names and addresses of any person who may provide information relevant to the complaint; |
| (e) | information regarding other mechanisms which the complainant has employed in an attempt to resolve the complaint, if any; |
| (f) | particulars of any person who has been involved in an attempt to resolve the complaint, if any; |
| (g) | any other relevant information or supporting documents that can be used during the investigation: Provided that such documents may be furnished to the Provincial Manager at a later stage but before a finding as contemplated in article 12 of these Procedures is mode; and |
| (h) | the way in which the alleged violation should, in the opinion of the complainant, be resolved or the nature of the relief sought. |
