Notice No. 55 of 2012
Chapter 1 : Purpose of Procedures
Chapter 2 : Definitions
Chapter 3 : Lodging Complaints
Chapter 4 : Processing of Complaints
Chapter 5 : Investigation of Complaints
Chapter 6 : Resolution of Complaints
Chapter 7 : Conducting of Hearings
Chapter 8 : Conclusion of Complaints
Chapter 9 : Appeals
Chapter 10 : General Provisions
