South African Police Service Act, 1995 (Act No. 68 of 1995)RegulationsForensic DNA Regulations, 201517. Lodgement of a complaint |
| (1) | A member of the public, body or an organ of state, including a member of the Service, who wishes to lodge a complaint must submit the complaint to the Chairperson in writing. |
| (2) | A complaint made on behalf of another person may be lodged with the Chairperson, provided that the person on whose behalf a complaint is lodged consents thereto in writing. |
| (3) | The requirement of consent shall not apply if the person on whose behalf a complaint is lodged is for some reason of legal incapacity unable to do so, or where the Chairperson has, in his or her sole discretion, authorized a deviation from this requirement. |
| (4) | A complaint must be signed by the person who is lodging the complaint or the complainant or his or her representative must— |
| (a) | provide his or her full name, identity number and contact details; |
| (b) | specify the nature of the complaint and the basis for the allegation; |
| (c) | provide relevant information on the complaint; and |
| (d) | specify the nature of recourse sought by the complainant. |
| (5) | A written complaint must be lodged with the Chairperson of the Board. |
| (6) | A written acknowledgement of receipt of the complaint must be issued within 5 (five) working days from the date of receipt of the complaint. |