South African Police Service Act, 1995 (Act No. 68 of 1995)RegulationsForensic DNA Regulations, 201519. Receiving, registering, processing, referring, and disposing of complaints |
| (1) | A complaint falling outside the mandate of the Board may be referred in writing, within seven days of receipt of the complaint, to an appropriate authority or institution that is competent to deal with the complaint. |
| (2) | If a complaint has been referred in terms of subregulation (1), the complainant must be informed in writing of such referral within seven days of such referral. |
| (3) | A complaint falling within the mandate of the Board must be registered in a computer-based register and the complainant must be informed in writing, within seven days of the receipt of the complaint, that his or her complaint has been received and referred to a committee for attention and follow-up. |
| (4) | A complaint registered in terms of subregulation (3) must be disposed of within one month or such other period as the Board may authorize in writing. |