South African Post Office SOC Ltd Act, 2011 (Act No. 22 of 2011)4. Duties of Post Office |
| (1) | Subject to the Postal Services Act and the licence issued to the Post Office in terms of the said Act, the Post Office must take reasonable measures, within its available resources, to achieve the progressive realisation of the following duties: |
| (a) | Ensure the universal and affordable provision of postal services; |
| (b) | ensure the provision of a wide range of affordable postal services in the interest of the economic growth and development of the Republic; |
| (c) | be innovative in the provision of postal services; |
| (d) | develop postal services that are responsive to the needs of users and consumers; |
| (e) | ensure the achievement of universal access to postal services by providing an acceptable level of effective, reliable and regular postal services to all areas, including rural areas and small towns where post offices are not sustainable; |
| (f) | ensure greater equity in respect of the distribution of services, particularly within the areas of the historically disadvantaged communities, including rural areas; |
| (g) | ensure that the needs of disabled persons are taken into account in the provision of postal services; |
| (h) | ensure the development of human resources and capacity-building within the postal industry, especially amongst historically disadvantaged groups; |
| (i) | act in the best interest of postal users and other clients; |
| (j) | maintain an effective and efficient system of collecting, sorting and delivering mail nationwide in a manner responsive to the needs of all categories of mail users; |
| (k) | actively provide and develop a citizens' post office that contributes to community and rural development and education, thereby serving as an interface between government and the community; and |
| (l) | ensure compliance with international commitments relevant to the postal industry. |
(2)
| (a) | The Post Office and any subsidiary must comply with policy made by the Minister in terms of section 29(2). |
| (b) | Any decision taken by the Board of the Post Office or by the Board of a subsidiary which is in conflict with a policy contemplated in paragraph (a) is of no force and effect. |