The Economic Regulation of Transport Act, 2024 (Act No. 6 of 2024)Chapter 3 : Economic Regulation of Transport Facilities and ServicesPart B : Economic Oversight of Regulated Entities15. Complaints against regulated entities |
| (1) | Any person may file a complaint with the Regulator, in the prescribed manner and form, alleging that a regulated entity— |
| (a) | has unreasonably or improperly refused to issue a licence or amended licence to the complainant; |
| (b) | has unreasonably or improperly taken a decision that adversely affects the rights of the complainant; |
| (c) | has failed to provide access to transport facilities or services in a non-discriminatory, fair and transparent manner; |
| (d) | treats its own operations or those of its subsidiary, more favourably than, and derives an unfair competitive advantage over, other providers of services; |
| (e) | has failed to meet the service standards attached to a price control; |
| (f) | impedes the efficiency of inter-modal transport operations; or |
| (g) | has engaged in prohibited conduct. |
| (2) | Before submitting a complaint to the Regulator in terms of this section, the complainant, in appropriate cases, must have afforded a regulated entity an opportunity to resolve the complaint. |
| (3) | The Regulator must consider or investigate every complaint in accordance with the provisions of Part C, and the regulations. |