The South African National Roads Agency Limited and National Roads Act, 1998Regulationse-Road Regulations, 20168. Representations |
| (1) | The owner of a motor vehicle, or a user or driver who wishes to make a representation as to the alleged driving or use of the relevant motor vehicle on an e-road, may do so by completing the form as shown in Annexure C to these Regulations and submitting such form to the Agency at an e-toll customer service centre or sending it by registered post to the Agency’s postal address, being Private Bag X64 Centurion, 0046. |
| (2) | The Agency must duly consider the representations and any reply from the user thereto and— |
| (a) | may conduct independent investigations to verify the facts; and |
| (b) | may— |
| (i) | allow the representations if there are reasonable grounds indicating that the person making the representation must not be held liable for the e-toll transaction; or |
| (ii) | reject the representations if there are no such reasonable grounds. |
| (3) | If the representations are allowed the Agency must capture the information in the register as contemplated in regulation 10 and, where appropriate, cancel the e-toll transaction to which the representation relates, and inform the person who made the representation thereof. |
| (4) | If the representations are rejected, the Agency must advise the person that the representations have been rejected, provide the reasons for the decision and inform the person who is liable that he, she or it is liable for the relevant outstanding tolls. |
| (5) | If that person fails to pay the outstanding tolls for which he, she or it is liable, the Agency may follow the procedures contemplated in regulation 6(6). |