Upon receiving a complaint in respect of any tourism services, facilities or products the Tourism Complaints Officer must—
| (a) | for the purpose of resolving the complaint, refer the complaint to an accredited scheme or arrangement contemplated in section 46; |
| (b) | refer the complaint to the National Consumer Commission, provincial consumer protection authority or consumer court contemplated in the Consumer Protection Act if the Tourism Complaints Officer believes that the issues raised by the complaint can be dealt with expeditiously and fully by the body concerned; |
| (c) | refer the complaint to the South African Police Service, if the complaint alleges that a person has committed an offence; |
| (d) | refer the complaint to the equality court referred to in section 16 of the Promotion of Equality and Prevention of Unfair Discrimination Act, 2000 (Act No. 4 of 2000), if the complaint alleges unfair discrimination against a tourist; |
| (e) | refer the complaint to another regulatory authority with jurisdiction over the matter; or |
| (f) | deal with the matter in the prescribed manner. |
