Tourism Act, 2014 (Act No. 3 of 2014)NoticesPublication of the National Grading System for Tourism6. Controls and Measures |
Include controls and measures applicable to the process/procedure.
Measure |
Target |
Accountable Person |
Pre-approve new applications |
Daily |
Operations Management |
Allocate Receipts for Payments Received (New applications and Renewals) |
Daily |
Accounts Receivable Clerk |
Allocate unidentified Payments |
Within 1 week (within 7 calendar days) once the payer has been identified |
Accounts Receivable Clerk |
Set up appointment for onsite assessment of Establishment |
Within 3 working days of the Establishment being allocated to the Assessor |
Assessor |
Conduct onsite Grading assessment of New Membership |
Within 4 calendar months of invoice payment |
Assessor |
Conduct Grading assessment for a renewal of Membership |
Before the expiry: i.e. between the date of receipting and assigning to the Assessor to before the Monthly Property Approvals EXCO Meeting within the month of expiry |
Assessor |
Submit Assessment Report & supporting documents |
Within 7 calendar days of assessment |
Assessor |
Review Assessment Reports |
Within 7 calendar days of submission |
PMA |
Deadline to submit Establishments for the Monthly Property Approvals Exco Meeting |
1 working day before the Meeting |
PMA |
Feedback on an Assessor Review |
2 working days |
Assessor |
Number of reviews permitted on a submission |
3 |
Assessor |
Submit invoices against PO Notification |
3 working days |
Assessor |
Pay Assessors |
Last day of Month |
CQOA |
Review Grading Standard |
Every 3 years |
CQOA & Marketing and Communications Manager |
Sign off Monthly Property Approvals Exco Meeting |
Within 24 hours of Meeting |
CQOA |
Conduct Internal Audit of Plaque and Certificate delivery |
2 calendar months after the Monthly Property Approvals ?Exco Meeting |
QPA |