Notices > Norms and Standards for the Safe Operations of the Tourism Sector in the context of COVID-19 and other related pandemics > 7. Norms and Standards for Places of Attractions

Operational and Staff Preparedness

A person in charge of the tourism place of attraction must—

(a)	develop a prevention plan for the attraction business;

(b)	implement protocols and guidelines for staff, including health checks;

(c)	integrate technologies to enable automation such as contactless touchpoints and payments, where possible;

(d)	introduce a COVID-19 and other related pandemics contingency plan, should a new case emerge;

(e)	train staff to ensure the execution of operational plans; and

(f)	monitor the well-being of the employees and encourage them to follow the latest advice of health authorities.

Safe Attractions Experience

A person in charge of the tourism place of attraction must—

(a)	implement processes focused on sanitation, disinfection and deep cleaning;

(b)	reduce the capacity of venues to a limit appropriate to allow for social distancing;

(c)	implement customer processes to minimise physical contact, such as allowing extra time for guests to enter attractions and increasing the number of performances; and

(d)	provide unique guidance for specific attractions.

Rebuilding Trust and Confidence

A person in charge of the tourism place attraction must—

(a)	communicate clearly to customers regarding new health hygiene protocols;

(b)	communicate health guidelines to guests ahead of a possible trip, and where possible,upon arrival at an attraction; and

(c)	ensure that venues set up medical service points, if possible, and ensure that personnel can deal with COVID-19 and other related pandemics cases.

Tourism Act, 2014 (Act No. 3 of 2014)