Water Services Act, 1997 (Act No. 108 of 1997)

Chapter V : Water Services Intermediaries

27. Monitoring performance of water services providers and water services intermediaries

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Even water services authority must monitor the performance of water services providers and water services intermediaries within its area of jurisdiction to ensure that—

(a)standards and norms and standards for tariffs prescribed under sections 9 and 10 are complied with;
(b)any condition set by a water services authority under sections 6, 7 and 22 is met;
(c)any additional standards set by a water services authority, for water services intermediaries are complied with; and
(d)any contract is adhered to.