Water Services Act, 1997 (Act No. 108 of 1997)NoticesNorms and Standards for Tariff Setting, 2024 - effective 1 April 2026Norms and Standards in respect of Tariffs for Water Supply Services directly to consumers16. Categories and levels of water services |
| (1) | A WSA/WSP must when setting tariffs for providing water supply services to consumers and other users within its area of jurisdiction, differentiate (where applicable) between at least the following categories— |
| (a) | consumers who need water primarily for domestic use; |
| (b) | consumers who need water primarily for industrial use through the water services work; |
| (c) | consumers who are schools who primarily need water for drinking, health and hygiene purposes within the schools; and |
| (d) | consumers who need water for any use other than those specified in sub-regulations 16(1)(a) |
| (2) | A WSA/WSP must when setting tariffs for providing water supply services to consumers who use water primarily for domestic use differentiate (where applicable) between at least the following levels of service:— |
| (a) | the supply of water to consumers through a communal water services works; |
| (b) | the supply of water to consumers through a water service works that supplies each consumers through an individually metered connection. |
| (3) | A WSA/WSP may, when setting tariffs for providing water services to consumers primarily for a non-domestic use, differentiate between profit making enterprises (Small; Micro; Medium and Macro Enterprises) and other non-profit making organisations (e.g., NGOs; CBOs; Schools; Hospitals; etc.) |
| (4) | A WSA/WSP may, when setting tariffs for providing water supply services to consumers, differentiate between different geographic areas, taking into account, among other factors, the socio-economic factors and topographical attributes of each area. |
| (5) | A WSA/WSP may, when setting tariffs for providing water supply services to consumers, differentiate between different tariffs for non-drought periods and periods of drought, taking into account, among other factors, the potential socio-economic , food security and other impacts of the drought. |
| (6) | A WSA/WSP may, when setting tariffs for providing water supply services to consumers, differentiate between seasonal and non-seasonal tariffs for different geographic areas, taking into account, among other factors, the socio-economic impact of seasonal charges and water demand management. |