Water Services Act, 1997 (Act No. 108 of 1997)NoticesNorms and Standards for Tariff Setting, 2024 - effective 1 April 2026Norms and Standards in respect of Tariffs for Sanitation Services supplied directly to consumers25. Categories and Levels of Sanitation Services |
| (1) | A WSA/WSP must, when setting tariffs for providing sanitation services to consumers within its area of jurisdiction, differentiate between at least the following categories of sanitation households— |
| (a) | consumers who use sanitation services primarily for discharging domestic waste water; |
| (b) | consumers who use sanitation services primarily for discharging industrial waste water; |
| (c) | consumers which are schools who primarily use sanitation services for discharging waste water for health and hygiene purposes; and |
| (d) | consumers who use sanitation services primarily for a purpose other than those specified in sub-regulations 25(1)(a)-(c). |
| (2) | A WSA/WSP must when setting tariffs for providing sanitation services to consumers for domestic use, differentiate (where applicable) between at least the following levels of service:— |
| (a) | the supply of an on-site sanitation service to the consumers with emptying; and |
| (b) | the supply of a reticulated sanitation service to consumers. |
| (3) | A WSA/WSP may, when setting tariffs for providing sanitation services to consumers primarily for a non-domestic use, differentiate between profit making enterprises (Small; Micro; Medium and Macro Enterprises) and non-profit making organisations (e.g. NGOs; CBOs; Schools; Hospitals; etc.) |
| (4) | A WSA/WSP may, when setting tariffs for providing sanitation services to consumers, differentiate between seasonal and non-seasonal tariffs, different geographic areas, taking into account among other factors, the socio-economic and environmental impact of seasonal charges. |