Water Services Act, 1997 (Act No. 108 of 1997)RegulationsWater Services Provider Contract Regulations5. Performance targets and indicators |
A contract must provide for—
| (a) | performance targets and indicators developed after consultation with consumers, including those relating to the levels of service and standards of service to be achieved by the water services provider over fixed periods; |
| (b) | periodic performance reviews; and |
| (c) | a process whereby performance targets and indicators may be renegotiated in consultation with consumers. |