Civilian Secretariat for Police Service Act, 2011 (Act No. 2 of 2011)RegulationsCivilian Secretariat for Police Service Regulations, 2016Chapter 5 : Complaints19. Receiving, Registering, Processing, Referring, and Disposing of Complaints |
| (1) | A complaint which falls outside the mandate of the Civilian Secretariat or the provincial secretariat may be referred in writing, within seven days of receipt of the complaint, to an appropriate authority or institution that is competent to deal with such complaint. |
| (2) | Where a complaint has been referred in terms of sub-regulation (1), the complainant must be informed in writing of such referral within seven days of such referral. |
| (3) | A complaint which falls within the mandate of the Civilian Secretariat or a provincial secretariat must be registered in a computer-based register allocated for this purpose and the complainant must be informed in writing, within seven days of the receipt of the complaint by the Civilian Secretariat or a provincial secretariat, that his or her complaint has been received and referred to an identified member for attention and follow-up. |
| (4) | A complaint lodged with the Civilian Secretariat may be referred by the Secretary to a provincial secretariat for attention and follow-up, in which case the complainant must be notified within seven days in writing of such referral. |
| (5) | A complaint which has been registered in terms of this regulation must be disposed of within one month or such other period that the Secretary may authorise in writing. |
| (6) | The Secretary or the relevant head of a provincial secretariat, as the case may be, must designate a member to attend to and follow-up on a complaint referred to the Secretariat. |
| (7) | If the report contemplated in regulation 22 contains recommendations regarding disciplinary action against a member of the South African Police Service such report must be furnished to the National Commissioner or the Provincial Commissioner within ten days for compliance. |
| (8) | The National Commissioner must provide the Secretary with a written report within one month of receipt of the recommendations on steps taken on disciplinary action against the member concerned. |