Rules Regulating the Functioning of the National Consumer Commission in Terms of The Consumer Protection Act, 2008 (No.68 of 2008)

Notice No. 489 of 2011

Part 1 : General Provisions

1. Short title

2. Interpretation

3. Office hours and address of Commission

4. Condonation of time limits

Part 2 : Delivery of Documents

5. Delivery of documents

6. Issuing documents

7. Filing documents

8. Fees

9. Form of orders, notices and applications

10. Form of Orders and Notices of Referral

11. Form of Annual Report

Part 3 : Access to Commission Records

12. Restricted information

13. Access to information

Part 4 : Complaint Procedures

14. Withdrawal of complaints

15. Multiple complaints

16. Consent agreements

Part 5 : Exemptions

17. Procedures relating to exemption applications