Consumer Protection Act, 2008 (Act No. 68 of 2008)

Notices

South African Automotive Industry Code of Conduct

Part B : Alternative Dispute Resolution

12. Minimum standards and powers of the MIOSA
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12.1The MIOSA will:
12.1.1be registered with the Companies and Intellectual Property Commission as a NOT FOR PROFIT company in terms of the Companies Act, 71 of 2008;
12.1.2comply with the requirements of the King Code of Governance Principles as amended from time to time.
12.1.3at all times comply with the provisions of the Companies Act, 71 of 2008 and its regulations as amended from time to time relating to NOT FOR PROFIT Companies;
12.1.4comply with all government regulation and legislation concerning Broad-Based Black Economic Empowerment including the Preferential Procurement Framework requirements;
12.1.5be sufficiently resourced to perform and carry out its functions;
12.1.6not be influenced when making its decisions;
12.1.7be entirely responsible for the management and determination of complaints;
12.1.8be accountable to the Minister, the Commissioner of the NCC and the Board;
12.1.9act independently, objectively, openly and honestly;
12.1.10have regard to the provisions of the Act as well as principles of the rule of law, of equality, fairness, justice and equity;
12.1.11equally and impartially balance the rights of consumers (also called "complainants") and the rights of suppliers;
12.1.12exercise its functions and duties in terms of these operating procedures;
12.1.13resolve complaints as efficiently and as speedily as is possible; and
12.1.14ensure that its staff perform their functions in terms of and according to these operating procedures;
12.1.15be guided by the following considerations:
12.1.15.1the Act;
12.1.15.2the need to resolve disputes expeditiously.