Consumer Protection Act, 2008 (Act No. 68 of 2008)NoticesSouth African Automotive Industry Code of ConductPart B : Alternative Dispute Resolution16. Reports, statistics and awareness |
| 16.1 | The MIOSA will, in terms of Section 82(5) and (7) of the Act, provide monthly reports on: |
| 16.1.1 | management accounts; |
| 16.1.2 | trends, |
| 16.1.3 | statistics, |
| 16.1.4 | systemic issues; |
| 16.1.5 | general case information on |
| 16.1.5.1 | Number cases referred to MIOSA for each supplier (OEM, dealer or repair workshop) |
| 16.1.5.2 | Number of cases considered and closed |
| 16.1.5.3 | Number of cases resolved; and |
| 16.1.5.4 | Turn-around times for case closure; |
| 16.1.5.5 | consumer details; |
| 16.1.5.6 | origin of complaint |
| 16.2 | The MIOSA will annually provide the NCC with: |
| 16.2.1 | An annual Report on the general functionality of the Code, its successes and operation as well as the methods used by the MIOSA to monitor the effectiveness of the Code. |
| 16.2.2 | Annual Financial Statement, approved by the auditors of the MIOSA; |
| 16.3 | The MIOSA shall conduct ongoing awareness in order to educate and create awareness for consumers, suppliers and all other participants within the Automotive Industry on vehicle-related matters within the Act and the role of the MIOSA. |