| (1) | The Chief of a Service or Division must designate a grievance office at his or her Service or Division to deal with the administration of all grievances received. |
| (a) | does not comply with the requirements of a grievance; or |
| (b) | was not lodged Within 90 working days after the act or omission concerned and no condonation has been obtained, |
in writing inform the member or employee concerned that the grievance cannot be accepted.
| (3) | If a grievance is not referred to a Service or Division in accordance with the procedure contemplated in regulation 12(1), the officer in charge of the designated grievance office must in writing inform the member or employee concerned that the grievance cannot be accepted. |
| (4) | Subject to subregulations (2) and (3) the officer in charge of the designated grievance office— |
| (a) | must accept, and in writing acknowledge receipt of, each grievance received; |
| (c) | must obtain the written consent of the secretariat if an extension of time is required; |
| (d) | must notify the member or employee in writing, before the expiry of the relevant time or the extended time, of the decision of the Grievance Committee and the reasons for the decision; and |
| (e) | must record in a register each grievance received and the decision taken on it. |
