Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsNumbering Plan Amendment Regulations, 2020SchedulesSchedule 1: Short code strategy |
| 1. | Background |
The aim of this strategy is to:
| (a) | cater for the demand of short codes; and |
| (b) | provide a guidance on the future assignment of short codes; and |
| (c) | provide support on the consistent foundation for the use of short codes. |
| 2. | Usage of short codes |
| (1) | Short Codes that have been assigned pre 31 March 2013 have been recorded and are not subject to the short code migration, with the exception of: |
| (a) | codes that have been assigned within the levels that have the status protected; |
| (b) | codes assigned to services that have been harmonized; and |
| (c) | service codes that have been assigned within the levels classified as access codes. |
| (2) | Short codes that begin with "1”, "3” and "4” have the status released. |
| (3) | Short codes that begin with ‘1’ shall be structured as either 3, 4, 5 or 6-digit codes. |
| (4) | Short codes that begin with "1” are classified as follows: |
| (a) | Access Codes |
| (i) | These codes are used by the subscribers of one licensee to select the services of another licensee on a call by call basis by adding an access code before dialling the recipient number. |
| (ii) | Access codes designated for Carrier Pre-Selection (CPS): |
| • | 4-digit codes "16XX" and "19XX" |
| (b) | Service Codes |
| (i) | These codes are used to access: |
| 1. | on-net or off-net services; and |
| 2. | harmonized services. |
| (ii) | Service codes designated for on-net services and internal routing purposes. |
| • | 109 xxx (total of 1000 codes) |
| • | 122 xxx (total of 1000 codes) |
| • | 143 xxx (total of 1000 codes) |
| (iii) | Service designated for harmonized services |
Harmonized Codes
Service |
Code |
Voicemail retrieval |
132 |
Voicemail deposit |
134 |
Customer care/service |
135 |
Prepaid recharge and balance enquiry |
136 |
Account Enquiries |
137 |
| (iv) | Service codes designated for Government services - Provincial offices. These short codes are accessible off-net and are reserved for the designated provincial offices as shown. |
Government services - Provincial offices
Eastern Cape |
1PR-EC |
17732 |
Free State |
1PR-FE |
17733 |
Gauteng |
1PR-GP |
17747 |
Limpopo |
1PR-LP |
17757 |
Northern Cape |
1PR-NC |
17762 |
Mpumalanga |
1PR-MP |
17767 |
North West |
1PR-NW |
17769 |
Western Cape |
1PR-WC |
17792 |
KwaZulu Natal |
1PR-ZN |
17796 |