Electronic Communications Act, 2005 (Act No. 36 of 2005)RegulationsNumbering Plan Amendment Regulations, 2020SchedulesSchedule 2: Toll-free framework |
| 1. | Purpose of the 080 toll-free implementation framework |
The purpose of this framework is to ensure that in every communication made available to a toll-free number, no charge is incurred by the caller irrespective of the electronic communication network used in originating the communication.
| 2. | Toll-free model |
| (1) | The single direct connection model shall be used as the toll-free model to achieve the objectives of the Regulations. |
| (2) | The following principles shall apply to the single direct connection model: |
| (a) | the receiver of toll-free communication will have commercial and technical relationship with a licensee of their choice; |
| (b) | calls are free to all callers, irrespective of the electronic communication network used in originating the communication; |
| (c) | the terminating licensee will in turn pay the originating licensee a commercially agreed upon charge towards the cost of originating the call; |
| (d) | negotiations and payment of the agreed upon charge should be fair and non-discriminatory; |
| (e) | any commercial negotiations disputes should be addressed within 30 days; and |
| (f) | failure to resolve the dispute within 30 days, the dispute should be lodged with the Authority. |
Figure 1 shows the schematic diagram of flow of funds:
| 3. | Interconnection considerations |
| (1) | Licensees must file amended interconnection agreements, including 080 toll free services, with the Authority within six (6) months of this framework coming into force; |
| (2) | Failure to file amended interconnection agreements as required should not affect the implementation of this framework; |