Regulations > Compliance Procedure Manual Regulations, 2011 > Forms > Form 7A : Code of Conduct for ECS and ECNS

FORM 7A

CODE OF CONDUCT FOR ECS AND ECNS

(I-ECNS, C-ECNS, I-ECS and C-ECS)

This Form should be submitted in accordance with the Regulations in respect of the Code of Conduct for ECS and ECNS Licensees published in terms of sections 69(1) of the Act.

This Form should be submitted bi-annually in accordance with the Licensees Financial Year.

Name of Licensee
Licence/s held
Date submitted
Period under review
Website where CoC pubished

Section A

1.	Licensee to complete the form below and confirm that the requirements have been addressed in respect of the licensee's abridged version of the Code of Conduct and any other supporting documentation (where applicable) to be provided by the licensee

Mark with an "X" where applicable	Code of Conduct Requirements	Description of how a licensee has complied with these requirements	Provide information
	Publication of Code
	Use of official languages
	Inform customers about their rights
	Inform customers of broad range of services/products
	Publication of applicable tariffs and fees
	Contract terms and conditions
	Protection of consumer and credit practices
	Complaint handling process and procedure
	Applicable remedies for defective products
	Operation/implementation and evaluation process

Afrikaans

XiTsonga

English

SeTswana

IsiNdebele

TshiVenda

SePedi

IsiXhosa

SeSotho

IsiZulu

IsiSwati

3.	Total number of languages available:

4.	I, ......................................................................., in my capacity as ...............................................................hereby verify that the information provided is true and correct.

Signature

Designation

Date

Electronic Communications Act, 2005 (Act No. 36 of 2005)

Regulations

Compliance Procedure Manual Regulations, 2011

Forms

Form 7A : Code of Conduct for ECS and ECNS