Regulations > Compliance Procedure Manual Regulations, 2011 > Forms > Form 7B : Code of Practice for Postal Services

FORM 7B

CODE OF PRACTICE FOR POSTAL SERVICES

(RPS and UPS)

This Form should be submitted in accordance with the Code of Practice for Postal Services.

This Form should be submitted quarterly in accordance with the Authority's Financial Year.

Requirements	Province and Name of Outlet	Complied/ Not Complied	Documentary Proof/Explanation
Endeavour to communicate with customers in the language of their choice as far as it is practicable and possible.
Display at their outlets in the public area, information pertaining to customer complaints resolution procedures.
Ensure that all complaints received are recorded appropriately and resolved in a courteous, efficient and fair manner.
Be responsible to customers for a healthy, safe and secure environment when conducting their business.
Timeously communicate queuing times and other relevant customer information to customers.
Make customers aware and provide information on insurance policies for lost and/or damaged letters and parcels when entering into transactions.

1.	I, ......................................................................., in my capacity as ...............................................................hereby verify that the information provided is true and correct.

Signature

Designation

Date

Electronic Communications Act, 2005 (Act No. 36 of 2005)