Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)RegulationsAlternative Dispute Resolution RegulationsChapter III : Alternative Dispute Resolution Procedure17. Notification of dispute |
| (1) | A provider must ensure that the dispute complies with the provisions of these Regulations, and that the fixed fee has been paid. |
| (2) | If the dispute complies with these Regulations, the provider must forward a copy of the dispute, together with the explanatory cover sheet prescribed by the provider's supplementary procedure, to the registrant in accordance with regulation 15(1), which date shall be the date of commencement of the dispute. |
| (3) | If the provider finds that the dispute does not comply with these Regulations, the provider must immediately notify the complainant of the nature of the non-compliance. |
| (4) | The complainant has five days within which to correct any non-compliance,failing which the dispute is deemed to have been withdrawn, that can only be cured by the filing of a new dispute. |
| (5) | If the provider has not received the fixed fee from the complainant within 10 days of receiving the dispute, the dispute is deemed to have been withdrawn and terminated. |
| (6) | The provider must notify the complainant, the registrant, the relevant second level domain administrator, and the Authority of the date of commencement of the dispute, on such date. |