Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)RegulationsAlternative Dispute Resolution RegulationsChapter III : Alternative Dispute Resolution Procedure19. Reply |
| (1) | Within five days of receiving the response from the provider, the complainant may submit a reply to the registrant's response to the provider, which the provider must forward to the registrant. |
[Regulation 19(1) substituted by regulation 10(a) of Notice No. 1246, GG 41237, dated 10 November 2017]
| (2) | If a reply is submitted it must be submitted in paper and electronic format and comply with a provider’s supplementary procedure. |
| (3) | Upon the expiry of the five days, but no later than two days thereafter, the provider will inform the Authority to conduct informal mediation in accordance with regulation 19A. |
[Regulation 19(3) substituted by regulation 10(b) of Notice No. 1246, GG 41237, dated 10 November 2017]