Electronic Communications and Transactions Act, 2002 (Act No. 25 of 2002)RegulationsAlternative Dispute Resolution RegulationsChapter III : Alternative Dispute Resolution Procedure29. Adjudicator decisions |
| (1) | An adjudicator must decide a dispute in accordance with the principles of law, on the basis of the dispute, response, and reply, if any, and further statements or documents submitted in accordance with these Regulations. |
| (2) | The adjudicator must forward its decision on the dispute to the provider within 14 days of its appointment under regulation 20. |
| (3) | The decision must be in writing, provide the reasons on which it is based, indicate the date on which it was rendered and identify the name of the adjudicator. |
| (4) | If three adjudicators consider a dispute, the consentient views of at least two adjudicators shall constitute the decision. |
| (5) | If one adjudicator has a dissentient view, such view should also accompany the decision. |
| (6) | Decisions and dissentient views must comply with the guidelines as to length set forth in the provider's supplementary procedure. |