The Board must—
| (a) | generally oversee the management and administration of the Ombud Council in order to ensure that it is efficient and effective; |
| (b) | appoint members of committees of the Ombud Council required or permitted by a law, and give directions regarding the conduct of the work of any committee; |
| (i) | compliance by ombud schemes with the financial sector laws in so far as they relate to ombud schemes; |
| (ii) | trends in the nature of complaints and issues raised in complaints that ombud schemes are dealing with, and how those types of issues and complaints are being dealt with; and |
| (e) | keep the financial sector regulators informed of the conduct of financial institutions that is giving rise to complaints to ombud schemes; and |
| (f) | address any other matter assigned in terms of a financial sector law to the Board. |
[Section 184 to take effect on 1 April 2020, per Notice No. 1130 of 2019, GG 42677, dated 30 August 2019]
