Financial Sector Regulation Act, 2017 (Act No. 9 of 2017)Chapter 14 : OmbudsPart 4 : General provisions212. Overlaps between ombud schemes |
| (1) | An industry ombud scheme may not deal with a complaint to which a statutory ombud scheme applies, but must refer the complaint to the appropriate statutory ombud scheme unless the statutory ombud scheme has declined to deal with the complaint. |
| (2) | An ombud scheme may not deal with a complaint that has been dealt with by another ombud scheme unless— |
| (a) | the complaint is referred to it by the other ombud scheme; or |
| (b) | the Ombud Council has designated both schemes in terms of section 211(1) to deal with and resolve complaints of the relevant kind and each scheme is dealing with the elements of the complaint in accordance with the applicable determination in terms of section 211(1)(b). |
[Section 212 to take effect on 1 April 2020, per Notice No. 1130 of 2019, GG 42677, dated 30 August 2019]