National Health Act, 2003 (Act No. 61 of 2003)RegulationsProcedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the OmbudChapter 7 : Complaints Handling and Investigation34. Acknowledgement of complaint and request for additional information |
| (1) | The Ombud must acknowledge receipt of a complaint within 48 hours of the laying of a complaint, in an appropriate manner. |
| (2) | The Ombud may request any additional information from the complainant, to be provided within a reasonable period stated in the request. |
| (3) | The Ombud may not deal with the complaint, or deal further with the complaint, until the complainant complies with a request contemplated in sub-regulation (2), to the extent the complainant is reasonably able to comply therewith. |
| (4) | A complainant's non-compliance with a request may be a ground for a decision to take no further action on the complaint. |