National Health Act, 2003 (Act No. 61 of 2003)RegulationsProcedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the OmbudChapter 7 : Complaints Handling and Investigation35. Screening of complaints |
| (1) | The purpose of the screening is to obtain and analyse information relevant to the complaint and decide the most appropriate way to deal with it further. |
| (2) | The screening may be undertaken in any manner the Ombud considers appropriate, including— |
| (a) | analysing information provided by the complaint; |
| (b) | analysing information obtained in terms of regulation 34(2) from the complainant; |
| (c) | considering submissions received in terms of regulation 36(1) from the complainant or the relevant health establishment or any other person; |
| (d) | communication with the complainant or the relevant health establishment; or |
| (e) | consultation with any person or entity with relevant technical knowledge or expertise regarding the subject of the complaint. |