National Health Act, 2003 (Act No. 61 of 2003)RegulationsProcedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the OmbudChapter 7 : Complaints Handling and Investigation36. Submissions regarding complaints |
| (1) | The Ombud may give notice to the complainant or the relevant health establishment, inviting submissions regarding a complaint, to be provided to the Ombud within a stated period. |
| (2) | The period for providing submissions must be reasonable, but may not be more than 20 working days from the date of notice. |
| (3) | The Ombud must consider each submission received within the period referred to in regulation 36(1). |