National Health Act, 2003 (Act No. 61 of 2003)

Regulations

Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

37. Period for completing screening
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(1)The Ombud must complete the screening within 15 working days of the laying of the complaint or of receiving the additional information in terms of regulation 34(2).

 

(2)The Ombud may extend the period for screening the complaint by a further period of up to 15 working days if necessary owing to—
(a)the size or complexity of the complaint; or
(b)the time taken to obtain additional information in terms of regulation 34(2) or submissions in terms of regulation 36(1).