National Health Act, 2003 (Act No. 61 of 2003)

Regulations

Procedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the Ombud

Chapter 7 : Complaints Handling and Investigation

38. Decision following screening
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Upon completion of the screening, the Ombud must—

(a) make a decision on whether‒
(i)to investigate the complaint;
(ii)to refer the complaint to any other statutory authority or other appropriate or suitable body or entity; or
(iii)to take no further action in relation to the complaint;
(b)give notice of the decision to the complainant and the relevant health establishment, and reasons for the decisions.