National Health Act, 2003 (Act No. 61 of 2003)RegulationsProcedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the OmbudChapter 7 : Complaints Handling and Investigation48. Notice of decision after investigating complaint and investigation report |
Within 10 working days after completing an investigation contemplated in regulation 42, the Ombud must—
(a) | inform the complainant and the health establishment of his or her findings and recommendations, in accordance with section 81A (11) of the Act; and |
(b) | submit a report containing his or her findings and recommendations to the Chief Executive Officer, in accordance with Section 81A(9) of the Act, for appropriate action. |