National Health Act, 2003 (Act No. 61 of 2003)RegulationsProcedural Regulations Pertaining to the Functioning of the Office of Health Standards Compliance and Handling of Complaints by the OmbudChapter 7 : Complaints Handling and Investigation49. Referral to and reports from other statutory authority or other appropriate and suitable body or entity |
| (1) | When referring the matter, the Ombud must give the relevant statutory authority, or other appropriate and suitable body or entity, all relevant information that the Ombud has regarding the matter, including, details of the complaint, the complainant and the relevant health establishment. |
| (2) | The statutory authority or other appropriate and suitable body or entity to which the matter was referred must provide the Ombud— |
| (a) | written reports regarding progress on the matter, at regular intervals; and |
| (b) | within 25 working days after completing the investigation, a written report of the results of the action taken regarding the matter. |
| (3) | For the purposes of this regulation "statutory authority" means any authority established by or under a provincial or national legislation. |