National Land Transport Act, 2009 (Act No. 5 of 2009)RegulationsSecond National Land Transport Regulations, 2025Chapter 2: Regulations on Electronic-Hailing Services17. Minimum requirements for an e-hailing platform administrative function |
The e-hailing platform administration function must at least include the following:
| (a) | Driver and user management; |
| (b) | Location and fares management using the latest updated maps; |
| (c) | Booking and payment management; |
| (d) | Vehicle management; |
| (e) | Driver orders and payoffs management, and |
| (f) | Customer service centre to report passenger experiences. |