National Land Transport Act, 2009 (Act No. 5 of 2009)RegulationsSecond National Land Transport Regulations, 2025Chapter 2: Regulations on Electronic-Hailing Services21. Suspension or cancellation of access to e-hailing platform |
| (1) | The e-hailing platform provider may suspend or cancel access to the e-hailing platform of the operator and the operator's driver as soon as it becomes aware of non-compliance with the access conditions, provided it first gives notice of its intention to suspend or cancel such access, giving reasons for the intended suspension or cancellation and calling the operator to show cause why access should not be suspended or cancelled within 48 hours of such notice. |
| (2) | Such platform provider must give notice of such suspension or cancellation and the reasons to the regulatory entity that issued the operating licence to the operator as soon as possible, but not later than 48 hours after such suspension or cancellation by data message. |
| (3) | Where the operator has been suspended or cancelled by all e-hailing platforms, that operator must notify the regulatory entity that issued the operating licence and cease to operate until access has been restored and must hand in the operating licence to the regulatory entity within 48 hours of the suspension or cancellation until access has been restored. |