Petroleum Pipelines Act, 2003 (Act No. 60 of 2003)NoticesPetroleum Pipelines Act: Rules, 2014Chapter 4 : Complaints, Investigations and Inspections16. Form and manner of submitting a complaint |
| (1) | Complaints in terms of section 31(1) of the Act must be lodged with the Energy Regulator within the period of validity of the licence. |
| (2) | Complaints contemplated in subrule (1) above must comply with section 31(2) of the Act and must be lodged with the Energy Regulator— |
| (a) | in writing by completing Form G; |
OR
| (b) | telephonically by calling the number: +27 12 401 4600. |
| (3) | Written complaints must be delivered by hand or sent by registered post or sent electronically or sent by fax to the addresses and numbers specified in Rule 2 of these Rules. |
| (4) | Where a complaint is lodged telephonically, the complainant will be required to sign an affidavit confirming the details and nature of the complaint. |
| (5) | A complainant may, in accordance with rule 4, request the confidential treatment of information submitted to the Energy Regulator as part of its complaint. |