Petroleum Pipelines Act, 2003 (Act No. 60 of 2003)NoticesPetroleum Pipelines Act: Rules, 2014Chapter 4 : Complaints, Investigations and Inspections17. Procedures to be followed in investigations of complaints |
| (1) | On receipt of a complaint, the Energy Regulator will provide the respondent, with the copy of the non-confidential version of the complaint. |
| (2) | The respondent must submit a written response to the complaint to the Energy Regulator within 30 days from the date of receipt of the copy of the non-confidential version of the complaint. |
| (3) | The Energy Regulator may, in accordance with the Regulations made in terms of the Promotion of Administrative Justice Act read together with these Rules, also initiate and conduct investigations into activities of a licensee. |
| (4) | A licensee and/or any other relevant person may be summoned by the Energy Regulator during an investigation to appear before it to give evidence. |
| (5) | Persons summoned by the Energy Regulator in the course of an investigation will be reimbursed for all associated and reasonable costs within 30 days of receipt of documentary proof of such costs. |
| (6) | At the conclusion of the investigation, the Energy Regulator will inform the complainant and respondent of the outcome of the investigation. |