2. Submissions received on the Draft Regulations and the Authority's response

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2.1. Definitions

2.2. Regulation 4 : Application for registration Certificate

2.3. Regulation 5 : Minimum Operating standards

2.4. Regulation 6 : Customer Complaints procedure

2.5. Regulation 7 : Application for the renewal of a registration certificate

2.6. Regulation 8 : Change of information

2.7. Regulation 9 : Fees Payable

2.8. Regulation 12 : Third party contracting

2.9. Regulation 14 : Contraventions and Penalties