This manual is intended to:
| • | Provide information on the DHS's structure, functions and services it renders to the public and how to gain access to them; |
| • | Provide information about departmental contact information including details of postal, street and electronic mail addresses; phone and fax numbers of the Information Officer (IO) and the designated Deputy Information Officer (DIO); |
| • | Provide a list of automatically available records under departmental custody; |
| • | Provide a list of records categories accessible to members of the public by following the processes as stipulated in PAIA sections 11 and 18; |
| • | Outline procedures to be followed by members of the public in accessing information under DHS's custody, in accordance with the provisions of PAIA. |
