Public Protector Act, 1994 (Act No. 23 of 1994)

Rules

Amendment Rules relating to Investigations by the Public Protector and Matters Incidental thereto, 2020

Chapter 4 : Processing of Complaint lodged with Public Protector

13. Referral of complaint to, or by, public bodies or authorities
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(1) When the Public Protector refers a matter to an appropriate public body or authority in terms of section 6(4)(c)(ii) of the Act, he or she shall—
(a)in writing inform the complainant thereof and that he or she may seek further assistance from the Public Protector if the matter remains unresolved; and
(b) request the public body or authority concerned take steps to ensure that the complainant is kept abreast of progress made regarding the complaint.