Public Service Commission Act, 1997 (Act No. 46 of 1997)RulesPublic Service Commission Rules on Conducting InvestigationsChapter 2 : Lodging of complaints with the Commission6. Timeframes for lodging of complaints with the Commission |
| (1) | A complainant must lodge a complaint with the Commission within 12 months from the date on which the incident occurred. |
| (2) | The Commission may, on good cause shown, decide whether to investigate a complaint lodged after the expiry of the period of 12 months referred to in subrule (1). |
| (3) | In deciding whether or not to investigate a complaint lodged after the 12 month period, the Commission will consider the following: |
| (a) | the reasons for the late lodging of the complaint, if any; |
| (b) | the extent of the prejudice likely to be suffered if the complaint is not investigated by the Commission; and |
| (c) | any other circumstances/relevant factors which warrant condonation of such late lodging of a complaint. |
| (4) | When a complainant's lodging of a complaint after the expiry of the period of 12 months referred to in subrule (1) is not accepted by the Commission, the complainant must be informed accordingly within 21 days from the date on which the Commission took its decision. |