Public Service Commission Act, 1997 (Act No. 46 of 1997)RulesRules on Referral and Investigation of Grievances of Employees in the Public ServiceChapter 5: Processing and Consideration of Grievances received by the PSC10. Registration and allocation of grievances received |
| (1) | The Commission must upon receipt of a grievance acknowledge receipt within five days therereof. |
[Rule 10(1) substituted by section 9(a) of the Public Service Commission Rules on Referral and Investigation of Grievances of Employees in the Public Service Amendment of 2023, Notice No. 2374, GG50311, dated 22 March 2024 - effective 1 May 2024]
| (2) | The Commission must within seven days of receipt of a grievance— |
| (a) | conduct a pre-assessment of the grievance to determine whether or not the Commission has jurisdiction to investigate the grievance and must advise the referring party accordingly; and |
| (b) | where the Commission has jurisdiction, assign the grievance to one or more Commissioners, or to an investigator for investigation. |
[Rule 10(2) substituted by section 9(b) of the Public Service Commission Rules on Referral and Investigation of Grievances of Employees in the Public Service Amendment of 2023, Notice No. 2374, GG50311, dated 22 March 2024 - effective 1 May 2024]
| (3) | The Investigator to whom a grievance has been assigned must keep the referring party updated of developments in the investigation of the grievance under consideration at all material times, |
| (4) | The Commission must provide the aggrieved employee and executive authority with the contact details of the investigator to whom the grievance has been allocated, and the aggrieved employee and executive authority may address any enquiries with the investigator concerned. |