Public Service Commission Act, 1997 (Act No. 46 of 1997)

Rules

Rules on Referral and Investigation of Grievances of Employees in the Public Service

Chapter 5: Processing and Consideration of Grievances received by the PSC

18. Guiding principles and standards in investigations and consideration of grievances
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The Commission, when it investigates and considers grievances, must—

 

(a) be independent and impartial and must exercise its powers and perform its functions without fear, favour or prejudice in the interest of the maintenance of effective and efficient public administration;

 

(b) promote the highest standard of professional ethics;

 

(c) strive to finalise grievance investigation within the prescribed timeframes;

 

(d) apply the rules of administrative justice;

 

(e) follow the inquisitorial approach and be objective;

 

(f) provide departments with legally sound and implementable recommendations;

 

(g) encourage speedy resolution of grievances; and

 

(h) promote sound labour relations.